Terms & Conditions
1.1 All of the flowers listed on this web site are available almost everywhere in the UK, Channel Islands and Republic of Ireland.
1.2 The flowers may be delivered in bud to ensure longer life. Some of the flowers sold by Slinders may be harmful or poisonous - please contact us on 01634 202837 , if you require any information, before you submit an order.
1.3 All of the flowers are subject to availability and seasonal fluctuations. In the unlikely instance that we cannot get a particular variety of flower, we reserve the right to substitute the flower or flowers of equivalent value and quality, without notice.
1.4 If we are unable to supply the flowers or any substitute flowers, we will notify you as soon as possible and refund your payment in full no later than 30 days after the intended delivery date.
2.1 Prices listed on this web site are valid for at least 14 days.
2.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands, but exclude Delivery charge, which is £5.99 per order. For those deliveries outside the UK, Republic of Ireland and Channel Islands, prices include VAT, but exclude International Delivery. The current charges for delivery and international delivery respectively are specified in paragraph 4.1 below.
3. ORDERS / PAYMENT
3.1 If needed, you will be given help on ordering flowers through this web site. You will be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Solo, Electron, department store cards and any other credit and/or debit cards as we may specify from time to time.
3.2 As soon as we receive your order we will automatically send you an e-mail confirming your order details, to let you know that your order is being processed.
3.3 Orders cannot be accepted from customers under the age of eighteen (18) years.
4.1 A charge of £5.99 will be made for orders within the UK, Republic of Ireland and Channel Islands. For deliveries made outside the UK, Republic of Ireland and Channel Islands there will be a charge of £7.99. If you request delivery in remote areas which are not covered by Slinders, you will be advised of any additional charges, before your order is processed.
4.2 When we receive your order, we will advise you by e-mail of the date when we intend to deliver your flowers. For same day delivery with the UK, Republic of Ireland and Channel Islands your order must be placed before 1.00pm GMT. Orders received on Sundays or Public Holidays will be delivered during the next working day.
4.3 Orders made outside the UK, Channel Islands and Republic of Ireland, will be delivered as soon as possible. Slinders cannot guarantee that the order will arrive on the intended delivery date.
4.4 Please ensure that you have included the full postal address details, of your intended recipient and your daytime contact telephone number, so we can let you know if we encounter/expect any delivery problems.
4.5 Special delivery conditions apply to certain locations where a third party is involved. These include locations such as hospitals, airports, hotels and ships. In these cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order.
5.1 Orders may be amended or cancelled unless we are in the process of delivering your flowers.
5.2 To amend or cancel your order, please contact us on 01634 202837 from 8am until 6pm Monday to Saturday quoting your order reference number.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6. SLINDERS CUSTOMER SERVICES
6.1 In the event that you are not satisfied with any service or products we supply, complaints should be addressed to:
By e-mail: firstname.lastname@example.org
By telephone: 01634 202837
By fax: 01634 830464
Slinders Florist, 59-61 High Street, Rochester, Kent. ME2 1BP
7.1 Whilst we agree to use all reasonable means to ensure that this web site is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our control which renders the provision of this web site impossible or impractical.
7.2 We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with your use or inability to access this web site. This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to this web site from time to time. Any changes will be posted on this site and it is your responsibility as a customer to review any changes upon accessing this web site. Changes will be effective five (5) hours after the posting of any such change.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to this web site for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained within this web site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions are held to be invalid or enforceable, the remaining provisions shall remain in full force and effect.
8.4 These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
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